Saturday 30 September 2017

Listening and power

I ran an event for the senior team of an organisation recently. The team has an annual retreat for a couple of days every year: this was the sixth one since the current Chief Executive has been in place, and first I have facilitated for them.

After some discussion with the CE (and knowing the organisation and the senior team quite well) I suggested that we use Nancy Kline's Thinking Environment approach. (See the Nancy Kline tag for my previous posts on this topic).

So we recast the agenda as a series of questions, and included an initial round of 'What's going well for you?' followed by a reminder of the Thinking Environment components (most members of the team had come across them previously - indeed they had resolved to work accordingly last year, but had forgotten to do so...)

And then each agenda item was treated in a TE way: we took turns to speak; we listened to each other without interrupting; we truly attended; we shared the time fairly; we split into smaller groups for some items; - and we had some great discussions.

What I noticed was that this approach re-distributes power towards those who are normally disadvantaged by the traditional meeting behaviours: those who are slightly less quick at articulating their thoughts, those who are more likely to be interrupted, and less likely to interrupt; those who like to reflect, even as they try to express their thoughts. I have, of course, noticed this before.

But what really struck me this time was that power is not a zero-sum game. The increased power of those people was not at the cost of others; rather the whole team seemed more potent. The CE, who spoke less than he normally does, increased in both understanding and stature. Wiser decisions were made with a higher degree of consensus; and difficult issues were addressed with a greater degree of mutual understanding.

At the end, the CE, and many others, said it was the best retreat they had ever had - and they resolved to work in this way in the future.  I will be checking in with them to see if they are more effective in implementing this resolution this time than last (and I did just happen to remind the CE of this resolution just before the next senior team meeting...)

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