In which I am a mug

Someone recommended that I try a strengths questionnaire, which was available free on a certain site. So I logged on, found the site did indeed offer the questionnaire free - but once completed, required a payment to see the results.  Only a small one - but also with the requirement you subscribe and pay £30/month thereafter for continued use of their services.  So I paid the fiver, or whatever it was, got my results, was unimpressed and unsubscribed, to avoid being stung for £30 a month. I thought no more of it.

It was only on reconciling my bank account the other day that I found they had been taking £30/ a month for the last three months.  So I logged on, unsubscribed again, and emailed them, explaining the situation, and asking for a refund.

They stated that I had known the terms of the deal when I signed up, and that they would only refund the most recent of the three payments, as that was what their terms and conditions allow for.

Just one of the lies...

I replied that I had read their terms and conditions, and had unsubscribed immediately. I had had no indication that my unsubscribe had failed and had had no other contact from them after the initial email giving the link to the results. So could they please re-fund the monies taken in error. 

They replied that I had known the terms of the deal when I signed up, and that they would only refund the most recent of the three payments, as that was what their terms and conditions allow for.

I asked them on what basis they thought it fair or ethical to
retain £60 of my money, given the situation, and the fact that I had not intended to use their services, and clearly had not done so. I also mentioned that if they did not answer my questions, I would entertain myself by writing up this interaction on social media as a warning to others (and to get at least some satisfaction out of my £60 expenditure).

Another lie...

They replied that I had known the terms of the deal when I signed up, and that they would only refund the most recent of the three payments, as that was what their terms and conditions allow for.

And so it went on, until I had had enough (which, I suspect, is their business model).

I have, of course, spoken to my bank about the situation, and I await the outcome of that: I am expecting that they will retrieve and refund my money (though of course they would not pre-empt their own process when I spoke to them). I think the technical term for this process is a chargeback.

In the meantime, I thought I should warn other coaches and people who might be interested in their services: if you choose to eat with personality.co take a very long spoon…